Return Policy – Right of Withdrawal

1. Right of Withdrawal
   Consumers have the right to withdraw from the purchase contract within fourteen days without giving any reason.
   The withdrawal period begins on the day on which the consumer takes possession of the goods.

2. Exercising the Right of Withdrawal
   To exercise your right of withdrawal, please inform us:

IQ Swiss Limescale Protection Systems
Owner: Georg Glassen
Adam-Stegerwald-Straße 18
97259 Greußenheim
Email: info@iq-swiss.ch

You may submit a clear statement (e.g. by letter, email, or fax) informing us of your decision to withdraw from the contract.
The attached sample withdrawal form may be used, but it is not mandatory.

1. Consequences of Withdrawal
   In the event of withdrawal, we will refund all payments, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard delivery), without delay and no later than 14 days after receipt of your withdrawal notice.
   The refund will be made using the same payment method used for the original transaction. You will not incur any additional costs.

2. Returning the Goods
   The goods must be returned to us without delay and no later than 14 days after withdrawal.
   The deadline is met if the goods are dispatched before the end of the 14-day period.
   The customer bears the direct costs of returning the goods.

3. Sample Withdrawal Form
   (Only complete and return this form if you wish to withdraw from the contract.)

To:
IQ Swiss Limescale Protection Systems
Georg Glassen
Adam-Stegerwald-Straße 18
97259 Greußenheim
Email: info@iq-swiss.ch

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods (*):

Ordered on () / received on (): __________________
Name of consumer(s): _________________________
Address of consumer(s): _____________________
Signature (only if submitted on paper): __________
Date: __________________
(*) Delete as applicable.